Privacy Policy

Privacy Policy – Gracie & Lane

Last updated: 20-04-2026

At Gracie & Lane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers)

Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Communicate updates about your order
  • Improve our website and shopping experience
  • Send marketing emails (only if you opt in)

3. Payments

All payments are processed securely through trusted third-party providers such as:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

We do not store or have access to your full payment details.

4. Sharing Your Information

We only share your information when necessary to operate our business, including:

  • Payment providers
  • Shipping carriers
  • Website and analytics providers (e.g., Shopify, Google Analytics)

We never sell your personal data.

5. Cookies

We use cookies to enhance your browsing experience, including:

  • Remembering your preferences
  • Understanding how you use our website
  • Improving performance and functionality

You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and improve our services.

7. Your Rights (UK & EU Residents)

You have the right to:

  • Access your personal data
  • Request correction of your data
  • Request deletion of your data
  • Withdraw consent for marketing at any time

To exercise these rights, please contact us via our contact page.

8. Data Security

We take appropriate security measures to protect your personal information, including encryption and secure data processing systems.

9. Third-Party Services

Our website may include links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

11. Contact

If you have any questions about this Privacy Policy, please contact us via our contact page.